Interactive Brokers Help & Support Hub
Our commitment is to assist you throughout every phase of your journey.
Customer satisfaction at Interactive Brokers is our top priority. Our dedicated support team is here to assist with any questions or concerns, ensuring a smooth and positive trading experience.
Get in Touch for AssistanceVarious Support Options Offered
Email Support
Comprehensive support for non-urgent inquiries. Expect response within 24 hours on business days.
Send EmailPhone Support
Dependable assistance for urgent or complex matters, Monday to Friday, 9 AM to 6 PM (EST) at Interactive Brokers.
Call NowSocial Media
Stay updated with us on Instagram, TikTok, and YouTube for the latest news and help resources.
Follow UsHelp Center
A variety of tools, tutorials, and educational content.
Explore the Interactive Brokers Help CenterCommunity Forum
Join our community to collaborate, share insights, and resolve common questions.
Discover Our Range of OfferingsConnect Anytime
Live Chat
24/7
Prompt help available around the clock whenever you need it
Email Support
Fast and reliable support guaranteed
Support services operational during standard business hours
Phone Support
Attain financial freedom and build confidence in your financial decisions
Customer assistance available from 9 AM to 6 PM (UTC)
Help Center
Always available
Our 24/7 customer service ensures you're never without support
Assistance Simplified
1. Log In
Log into your Interactive Brokers account by navigating to our official site and entering your credentials.
Step 1: Visit the Help Center
Support options are typically found under "Help" or "Customer Support" sections, often located in the footer or main menu.
Choose Your Assistance Method
Decide between live chat, email support, phone calls, or our extensive self-service tools to get the help you need.
4. Provide Details
Provide your account details along with a clear description of your issue for faster support.
Browse Our Support Resources
Help Center
Visit our detailed help center for step-by-step tutorials, FAQs, and learning materials.
Access ResourceFAQs
Get quick solutions to frequently asked questions about Interactive Brokers, our support services, and available help channels.
Access ResourceVideo Tutorials
Watch instructional videos to learn how to utilize all features of the Interactive Brokers platform.
Access ResourceCommunity Forums
Join our active community to connect with other traders and share effective strategies.
Access ResourceEnhance Your Revenue with Professional Support
Be Precise: Detail your problem thoroughly, including error messages or codes.
Provide Account Details: Share relevant data and /images if necessary to assist support.
Choose Your Ideal Contact Channel: Opt for live chat for urgent matters and email for comprehensive issues.
Visit the Support Hub for instant troubleshooting tips prior to reaching out.
Prepare Your Information: Have your account credentials, transaction references, and screenshots ready when contacting support.
Tips for Effective Customer Support: Attempt multiple communication methods if response times are slow.